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The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

Damaged or Missing Items

**Inspect all items as soon as you receive them**

Even if you are having them installed professionally at a later date, inspect all items when you receive them. Compare the contents of the boxes to what is shown on the installation instructions. It is your responsibility to check the items before installing them or giving them to anyone else for installation.

If there are any problems notify us within 24 hours and before the items are installed or given to a 3rd party for installation. You can reach us at 360-815-2098 or info@dkdiesel.com

**Once any item is installed it is yours. Installed items will not be accepted for return** There is no such thing as a test installation. If it has been bolted on, attached, plugged in or installed in any other way it is not returnable. Installed items are still covered by warranty against manufacturing defects (see below).

  • Do not attempt to repair or alter any items, we can't replace or refund for items once they have been altered.
  • Save all packaging, returns can't be accepted without the original packaging.
  • Package the return carefully, you are responsible for getting the item back to us without further damage to it. We can't refund or replace items that are received with further damage that was due to poor packaging.

Returns

** All returns must be in brand new, perfect condition with all original packaging and parts**
***Refused, Returned or Unwanted shipments will incur a 20% restocking fee along with DROP SHIP & SHIPPING Charges!***

*DKDiesel cannot absorb Outgoing Shipping Charges, Drop Ship Fees, Credit Card Processing Fees, Boxing Fees, and Handling fees due to a customer not wanting a product or denying a product.*

Installed items will not be accepted for return. There is no such thing as a test installation. If it has been bolted on, attached, plugged in or installed in any other way it is not returnable. Installed items are still covered by warranty against manufacturing defects (see below).

  • You have 30 days from the date the order was placed to request a return authorization. Items must be received here within 30 days of the original order.
  • Please see the section below if you are returning an item that was received damaged or missing parts.
  • Shipping charges are not refundable.
  • Save all packaging, returns can't be accepted without the original packaging.
  • Package the return carefully, you are responsible for getting the item back to us without damage to it. We can't refund for items that are received here damaged.
  • We cannot accept COD returns or returns where postage or fees are due.

Have a Product Return?

  • 1.) Call in and get a RMA# 360.815.2098
  • 2.) Prepare your item in the original packaging with ALL the parts, pieces and paperwork.
  • 3.) Print the shipping label we will send you the correct address for shipment to our warehouse.
  • 4.) Ship the Item Insured(We are not responsible for the product or products until we receive them.) 
  • 5.) Track your package to the warehouse then notify use when you have a tracking number so we can track it too.

*Return Authorizations do expire after 30 days from the date they are issued.*

*Items returned without an RMA number or using an expired RMA number will not receive credit.*


Pricing

Although we try our best to have an error-free website, occasional errors are possible. If there is a pricing discrepancy it will be handled in one of the following ways:

  • If the price listed on your order is higher than the actual price, your order will be adjusted to show the lower price.
  • If the price shown online is lower than the actual price we will at our discretion, either contact you via e-mail for instructions before shipping or cancel your order and notify you via e-mail of the cancellation.
  • If the price shown online is different than the price of the item in the shopping cart please contact us prior to ordering for the correct price.
  • If the price changes after you make your purchase we are not able to go back and credit for the difference. We can't apply additional discounts to orders that have already been processed.

Backorders

Although we do have a very large inventory, it is possible for an item to be on back order. If an item is on back order we will ship the rest of your order now and the backordered item as soon as it arrives. Shipping will only be billed on the first invoice.

Order Processing

We do reserve the right to refuse to process an order for any reason. Your order confirmation is an offer to buy, not a completed sales contract. Order acceptance and the completion of the contract between you and us will take place on the shipment of the products ordered. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. dkdiesel.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. If the order is canceled the authorization on your card will be promptly voided. If your card has been charged a prompt refund will be processed.

Only click on the Submit Button once. If for any reason you are not sure if the order went through contact us before attempting to submit it again. Our system is automated If you submit two orders both will be processed and shipped. If you receive an error message copy it down and contact us.

Shipping Errors

Although we strive to make certain that all items shipped are exactly the items ordered, in case of a shipping error dkdiesel.com is not liable for attempted use or subsequent damage from said items. Inspect all orders on arrival and notify us within 24 hours of receipt by e-mail (info@dkdiesel.com) of any discrepancies.

Jurisdiction and Venue

You agree that any legal action brought against dkdiesel.com shall be governed by the laws of the State of Washington without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the dkdiesel.com site shall be an appropriate federal or state court located in Whatcom County, Washington.

Liability

Our liability is limited to the replacement of any defective item and does not extend to other areas affected by the use of any product

Questions? Call us at (1-360-815-2098)